BIA commits over 75% of all human, structural and technical resources to offer first-class technical and after-sales support and service.
The BIA Service is based on solid foundations:
- Teams of specialised engineers and technicians, with superior and regularly updated skills
- A technical training centre based in Dakar
- On-site training of operators and technicians
- Efficient logistics to manage the on-site supply of spare parts
- A central stock of spare parts for maintenance and repairs
- An efficient infrastructure and tooling for effective interventions
BIA provides you with a customised service that always meets your requirements.
BIA offers service level agreements (SLA) adapted to your needs.
Your advantages:
- Continuous customer support that allows preventive maintenance and a ready supply of all spare parts and consumables.
- Teams of technicians are specifically assigned to your operational sites
- On-site stock of spare parts, adapted to the contract
- A systematic reporting by RAMOS, a BIA Overseas software that:
- Monitors and manage your fleet of machines
- Plans interventions and
- Forecasts spare parts requirements.
The efficiency of our after-sales service means:
- Certified availability and productivity of your equipment
- Optimised operational costs.
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